Order & Payment
What payment methods do you offer?
Once you have entered your details at the checkout, all the payment methods available for your region will be displayed.
I have a gift card or discount code. How can I redeem it?
Each gift card has an individual code that you can redeem as described above.
ATTENTION: Discounts that are not redeemed at check-out cannot be applied by us afterwards.
Can I use multiple discount codes in one order?
How can I change my order?
Just send us an email to email@example.com with your order number and we will do our best to accommodate any changes.
What can I do if my desired size or color is not available?
If your desired product is no longer available in our online store, it is unfortunately already sold out and there will be no more subsequent deliveries. Logistically, it is not possible for us to re-produce individual products in the current season. The reason for this are high minimum quantities, which we would not achieve in a subsequent production, and additional high administrative costs.
A little tip: Have a look at our dealers. Maybe they still have your product in stock: www.matona.at/haendler
What can I do if I ordered something by mistake?
Please understand that our priority is to ship orders as quickly as possible. Therefore, we may have already shipped your order before we see your message.
When will my order be shipped?
What if I am unsure about the size or fit?
Our team will be happy to help you find the right size!
How much does shipping cost?
Where does Matona ship from?
How long does the shipping take?
Do you also ship internationally?
How can I return something?
You can find the full return information here:
In short, send us back the unwanted items together with the return form to the following address:
What do I do if the product arrives damaged?
Are returns free of charge?
How should the products be returned?
Can I exchange an item for another size/color?
How do I wash my Matona garments?
You can find detailed washing instructions on the care label inside your garment.
As a general rule, wash non-wool garments inside out at a low temperature (30 degrees is more than sufficient) and then air dry. Do not use bleaching detergents or fabric softeners.
All wool and knitted garments should be washed in cold water, pulled into shape when damp and dried flat in the air.
Please note that your garment may shrink slightly.
Does Matona have any certifications?
For the rest of our products, all of our garments are sustainable and just like many of our factories, they are certified organic. However, since some of our products are only certified up to a certain stage of the manufacturing process (e.g. the material, the weaving or the dyeing), but our final product is not, we are not allowed to sell our products with the respective certificate.